RETURNS AND EXCHANGES
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HAPPY RETURNS ARE OUR STYLE
Not completely satisfied? Just return the product to us for a full refund or exchange. Please email us at service@artztex to let us know the reason for the exchange and we will send you a return label. We are dedicated to making the return process easy and hassle free.
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FIRST A FEW DETAILS:
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Items purchased from other retailers, dealers or resellers and not directly from Holiday Tree Mats.com, Christmastreemats.com are not eligible for return, refund or exchange through our site. Visit the retail store or reseller for their return process.
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If you are unable to return the product with its receipt, and we are unable to verify your transaction on our site, your refund will be in the form of an in-store credit equal to the lowest selling price at which the product was sold by Holiday Tree Mats during the 90-day period preceding the return.
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In order to offer the best shopping and product-return experience to as many as possible, Holiday Tree Mats reserves the right to limit returns if we have reason to suspect misuse of our Returns Policy (such as excessive returns, reseller activity, or fraud).
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Returns made after 60 days of purchase will be in the form of a store merchandise credit.
HOW TO RETURN OR EXCHANGE A PRODUCT:
An online purchase can be returned to us by mail. Please note that shipping charges on your original order will not be refunded, unless the package was incorrectly shipped, or you received defective merchandise.
Product(s) returned within 60 days of the original purchase that include the original receipt (or can be verified in our system), will be fully refunded via the original form of payment. Otherwise, the refund will be made in the form of an in-store credit.
If you would like to exchange a product for the same item, no payment is required. However, if you exchange for an item at a higher price point, you will need to pay for the difference in price and sales tax. Likewise, if you exchange for a different item at a lower price point, you will receive back the difference in price and sales tax.
We recommend that you use a traceable ground shipping method (e.g. UPS or the U.S. Postal Service insured mail), so you can track your shipment back to us for a truly flawless return.
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After we have processed your return and issued a refund, we will let you know via email. You can also look up your return status online by logging into your HOLIDAY TREE MATS.com account and clicking on order status. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email.